Privacy policy

ZALVA DESIGN shares your concerns about the protection of your personal information online. This Privacy Policy (hereinafter referred to as the "POLICY") describes our practices for collecting and using information gathered through our website, social media, and other related websites, as well as email accounts and other messaging or communication platforms (hereinafter referred to as "the SITE"). Please note that all the information we collect is used to provide you with a better shopping experience and to facilitate the fulfillment of your orders and requests.

By using or purchasing any product through the SITE, you agree to the collection and use of information as outlined in this POLICY. If you do not agree with this POLICY, you will not be able to use the SITE.

ZALVA DESIGN will not share or disclose your personal information to anyone outside of what is described in this POLICY.

ZALVA DESIGN does not collect personally identifiable information from anyone under the age of eighteen. If you are under the age of eighteen and wish to place an order, please ask your parents to do so.

From time to time, we may send you sales information, product updates, and other materials by postal mail and/or email. If you prefer not to receive these promotional items, you can opt-out by using an online form or contacting us at contacto@zalvadesign.com with "Remove" as the subject.

ZALVA DESIGN uses non-personal identification information, such as your IP address and the pages you visit on the SITE (aggregate information), for the following purposes: 1) To help diagnose problems with our SITE and/or servers, and 2) To manage the SITE and improve related services. In this process, the services of a third party may be used. Your aggregated information may be used to collect broad demographic information and recognize customer traffic patterns and SITE usage trends. This information helps us improve the navigation, design, and features of the SITE.

ZALVA DESIGN collects personal information that you voluntarily provide, such as your name, email address, other contact information, and demographic information (Personal Information). We may combine your Personal Information with your aggregated information and contrast and/or merge it with information collected from other users or sources to provide you with a better experience. You can access, modify, or delete your Personal Information provided to ZALVA DESIGN through your account profile on the SITE or by sending a request to contact@zalvadesign.com.

Security is important to us, and we are committed to protecting the information we receive. However, ZALVA DESIGN will not be responsible for the disclosure of your Personal Information due to transmission errors or unauthorized acts of third parties. We have made efforts to prevent unauthorized access to the information collected on our servers, but due to the inherent open nature of the Internet, ZALVA DESIGN cannot ensure or guarantee the security of any information you provide to us. Therefore, you do so at your own risk.

Please note that ZALVA DESIGN reserves the right to disclose your Personal Information as required by law or to investigate any suspicious conduct that we deem improper. If ZALVA DESIGN changes ownership through an acquisition, merger, sale, or other change of business status, it reserves the right to transfer or assign the right to use your Personal Information collected from the SITE. ZALVA DESIGN processes Personal Information on our servers in Colombia.

The SITE and ZALVA DESIGN's email messages may contain links to third-party websites. ZALVA DESIGN is not responsible for the privacy practices or content of such other websites, and these links are provided for your convenience and reference only. The inclusion of a link to a website does not imply any endorsement of the services or the website, its content, or its sponsoring organization.

Please also refer to our Terms and Conditions.