Since January 27, 2023, we offer free worldwide shipping on all orders. The shipping location will determine the applicable import duties.

All our prices are in US dollars.

We offer exchanges on our website. Please contact our customer support team here to arrange your exchange after processing your return through our return center here: contact@zalvadesign.com

Pre-orders are already available online. The delivery timeframe for each collection is detailed on the product page.

We offer two types of pre-orders:

1. Trunkshow: Get the latest trends before they hit the market by purchasing directly from the runway.
2. Regular pre-order: Order your favorite styles before the collection items start shipping so you don't miss out on them.

When you place an order, you will receive an order confirmation with your order number. You can track the status of all your orders if you have a customer account with us. You will receive a tracking number when your order is shipped. If you need assistance, please contact our customer support team here.

Regular orders are processed within 2 to 5 business days and should arrive within 3 to 7 business days after shipping. Delivery times may vary depending on the shipping destination. We do not deliver on Saturdays. If an order is placed on a Friday, Saturday, or Sunday, it will be processed on the next business day, except on holidays.

Pre-orders are shipped according to the delivery timeframe indicated on each product page.

Click on the product details tab on the link of each item to access the size guides.

You can change items in your order if:

1. It has not been shipped yet.
2. The items are not discounted.

If you want to change the contents of an order, please contact our customer support team at www.zalvadesign.com.